Nov 11, 2011
New reports have delved deeper into the poor service being delivered by many of the countries call centres. The alarming evidence exposes poor service as a root cause for increased workload, decreased staff morale and increased costs.
Jul 15, 2011
Latest reports show that the quality of customer service in the UK is lower than that of other countries, particularly in the North east of England. Bad customer service can have a negative impact on a business and the likelihood of repeat business.