May 23, 2013
Positive interactions with well-trained contact centre agents possess the potential to increase a company’s customer lifetime value and brand awareness.
May 17, 2013
Management behavior can greatly improve relationships with remote talent, a new study from University of Illinois, USA, business professor Ravi Gajendran reveals
May 15, 2013
When it comes to working as a global outsource, offshore and even freelance work chances are your employer will be from a different country
May 08, 2013
The paradigm shift to a more global and virtual workforce is reshaping trends in management and human resources, according to a recent report from the Accenture Institute for High Performance.
Apr 30, 2013
Older and established companies often have a difficult time in adjusting to a virtual workforce because of concerns ranging from security issues to lack of cohesion among employees leading to low morale and poor productivity
Apr 24, 2013
cAs the workplace becomes more virtual, managers are faced with the problems of how to evaluate telecommuters
Apr 22, 2013
A company is only as good as its workforce, so when opting for outsourcing or offshoring options it is important to build a supporting business culture based on open communication
Apr 18, 2013
People are asking from companies thinking about offshoring or outsourcing help is: “Will they know the west enough to function?” To solve this, you need to consider the worldwide skill inside the offshore agency or person being hired
Apr 12, 2013
The advancement in technology and telecommunications is changing the way companies and people work, rapidly diminishing the notion that productivity is only achieved when workers are physically in a centralised office.
Apr 03, 2013
According to a recent Harvard Medical research, billions of dollars in productivity are lost each year because of tired and sleep-deprived...