http://pressroom.prlog.org/Coracall/About Coracall - Coracall is a full service Contact Centre with its head office based in Durban, South Africa; owned and managed by professionals who possess many years of experience in delivering intelligent customer contact solutions and strong client relationships. http://www.prlog.org/12156982-bpo-industry-to-double-in-philippines-in-next-three-years-coracall-contact-centre-durban.htmlAccording to real estate consultancy company CB Richard Ellis, business process outsourcing (BPO) industry in the Philippines is expected to double over the next three years.Fri, 14 Jun 2013 12:45:43 GMT http://www.prlog.org/12156029-universal-leadership-lessons-for-gen-coracall-contact-centre-durban-south-africa.htmlThe current Gen Y workforce certainly has its opportunities and its challenges. Having grown up with high-tech, they're probably best suited to thrive in this brave, new connected world.Thu, 13 Jun 2013 08:46:57 GMT http://www.prlog.org/12155218-the-growing-female-workforce-coracall-contact-centre-durban-south-africa.htmlAccording to several studies, the numbers of females in the workplace is growing worldwide as is their place as household income earners.Wed, 12 Jun 2013 08:23:21 GMT http://www.prlog.org/12154565-the-future-of-work-with-millennial-with-coracall-coracall-contact-centre-durban-south-africa.htmlThe word “entrepreneur” may be taking a new definition, and Coracall has already taking notice. According to a recent study by Gen-Y consulting firm Millennial Branding, 90% of participant’s defined entrepreneurship as a state of mind.Tue, 11 Jun 2013 13:01:52 GMT http://www.prlog.org/12153778-put-customer-experience-first-coracall-contact-centre-durban-south-africa.htmlAccording to a new report by ContactBabel, which surveyed hundreds of business leaders and decision makers, customer satisfaction is the most important metric when evaluating the success of a contact center.Mon, 10 Jun 2013 13:17:49 GMT http://www.prlog.org/12151020-coracall-seeks-mi-analysisis-durban-south-africa.htmlThe successful candidate will be responsible for: Downloading Data, Manage Data, Order Data, Data Extraction and Analysis, Allocation of Leads and Reporting.Wed, 05 Jun 2013 13:29:08 GMT http://www.prlog.org/12150968-coracall-seeks-trainer-based-in-durban-south-africa.htmlGeneral Purpose: Prepare, facilitate, monitor, evaluate and document training activities in the company.Wed, 05 Jun 2013 12:34:48 GMT http://www.prlog.org/12150861-offshore-and-outsourcing-is-not-bad-word-coracall-contact-centre-durban-south-africa.htmlIn the business world, the phrase “offshore staffing” or “outsourcing” often times conjures up mixed emotions. For companies looking to save on costs, offshoring and outsourcing is a necessary optionWed, 05 Jun 2013 08:52:43 GMT http://www.prlog.org/12148121-the-philippines-steady-rise-in-business-process-outsourcing-coracall-contact-centre-durban.htmlThe Philippines’ steady rise in business process outsourcing (BPO) industry has caused the country’s currency, peso, to appreciate positively against the U.S. dollarFri, 31 May 2013 10:35:15 GMT http://www.prlog.org/12145543-south-africa-has-won-the-european-outsourcing-award-for-the-best-offshore-location-coracall-contact.htmlSouth Africa has won the European Outsourcing Award for the best offshore location recently, and Coracall is proud to have contributed to this country’s accolades.Tue, 28 May 2013 10:47:56 GMT http://www.prlog.org/12143386-positive-interactions-with-well-trained-contact-centre-agents-coracall-contact-centre-durban.htmlPositive interactions with well-trained contact centre agents possess the potential to increase a company’s customer lifetime value and brand awareness.Thu, 23 May 2013 13:34:35 GMT http://www.prlog.org/12139440-managing-gen-remote-workers-coracall-contact-centre-durban-south-africa.htmlManagement behavior can greatly improve relationships with remote talent, a new study from University of Illinois, USA, business professor Ravi Gajendran revealsFri, 17 May 2013 08:50:20 GMT http://www.prlog.org/12137808-learning-to-work-with-foreign-bosses.htmlWhen it comes to working as a global outsource, offshore and even freelance work chances are your employer will be from a different countryWed, 15 May 2013 08:21:37 GMT http://www.prlog.org/12133650-the-paradigm-shift-to-more-global-and-virtual-workforce-is-reshaping-trends-in-management.htmlThe paradigm shift to a more global and virtual workforce is reshaping trends in management and human resources, according to a recent report from the Accenture Institute for High Performance.Wed, 08 May 2013 15:28:50 GMT http://www.prlog.org/12128217-outsourcing-must-be-viewed-like-any-other-recruiting-process.htmlOlder and established companies often have a difficult time in adjusting to a virtual workforce because of concerns ranging from security issues to lack of cohesion among employees leading to low morale and poor productivityTue, 30 Apr 2013 08:36:24 GMT http://www.prlog.org/12124764-as-the-workplace-becomes-more-virtual-managers-are-faced-with-problems.htmlcAs the workplace becomes more virtual, managers are faced with the problems of how to evaluate telecommutersWed, 24 Apr 2013 09:33:09 GMT http://www.prlog.org/12123072-company-is-only-as-good-as-its-workforce.htmlA company is only as good as its workforce, so when opting for outsourcing or offshoring options it is important to build a supporting business culture based on open communicationMon, 22 Apr 2013 12:25:55 GMT http://www.prlog.org/12121126-people-are-asking-from-companies-thinking-about-offshoring.htmlPeople are asking from companies thinking about offshoring or outsourcing help is: “Will they know the west enough to function?” To solve this, you need to consider the worldwide skill inside the offshore agency or person being hiredThu, 18 Apr 2013 10:44:00 GMT http://www.prlog.org/12117512-technology-and-telecommunications-is-changing.htmlThe advancement in technology and telecommunications is changing the way companies and people work, rapidly diminishing the notion that productivity is only achieved when workers are physically in a centralised office.Fri, 12 Apr 2013 14:48:26 GMT http://www.prlog.org/12111132-billions-of-dollars-in-productivity-are-lost-each-year-because-of-tired-and-sleep-deprived-employees.htmlAccording to a recent Harvard Medical research, billions of dollars in productivity are lost each year because of tired and sleep-deprived...Wed, 03 Apr 2013 08:35:33 GMT http://www.prlog.org/12111129-global-retail-industry-to-benefit-most-by-online-outsourcing.htmlThe global retail industry potentially stands to benefit the most by online outsourcing or offshoring services in...Wed, 03 Apr 2013 08:31:17 GMT http://www.prlog.org/12046171-what-is-driving-outsourcing-globally.htmlWhat is fuelling the continued growth and expansion of outsourcing globally?Thu, 20 Dec 2012 13:31:39 GMT http://www.prlog.org/12045196-making-the-link-between-customer-service-and-marketing.htmlA recent study of customer experience reveals that marketing and customer service investment decisions remain siloed, at the expense of the customer experience.Tue, 18 Dec 2012 10:32:57 GMT http://www.prlog.org/12043311-how-good-is-your-customer-service-just-ask-your-customer.htmlWho better to ask for insights about customer service than your own customers?Fri, 14 Dec 2012 15:19:35 GMT http://www.prlog.org/12042534-customer-delight-its-more-than-words.htmlCustomer service is a mission critical, strategic imperative, which drives customer delight according to Mr Ian Kinsey, Managing Director of Coracall South Africa.Thu, 13 Dec 2012 13:56:36 GMT http://www.prlog.org/12041614-bpo-outlook-positive-for-2013.htmlThe outlook for the BPO industry for fiscal 2013 remains positive according to a senior executive of Coracall, the UK headquartered Business Process Outsourcing Company.Wed, 12 Dec 2012 11:16:37 GMT http://www.prlog.org/12040958-south-africa-ranks-highly-as-tourism-destination.htmlAlmost 3 million travellers are reported to have passed through South African ports of entry in August.Tue, 11 Dec 2012 16:09:37 GMT http://www.prlog.org/12039878-spain-eyes-opportunities-in-south-africa.htmlIn an effort to address a ballooning budget deficit and stave off an economic bailout Spanish companies are eyeing opportunities in South Africa.Mon, 10 Dec 2012 11:14:23 GMT http://www.prlog.org/12038653-coracall-launches-new-corporate-website.htmlCoracall, a leading Call Centre and Business Process Outsourcing Company with operations in the UK, South Africa and the Philippines today announced the launch of a new corporate website – www.coracall.com .Fri, 07 Dec 2012 09:48:25 GMT http://www.prlog.org/12037982-eurozone-crisis-represents-real-opportunities-for-cost-containment.htmlWhilst the Eurozone crisis is deeply concerning and has implications for the global economy there are tangible opportunities for European businesses to leverage cost containment measures.Thu, 06 Dec 2012 13:40:40 GMT http://www.prlog.org/12036053-ita-not-just-whisky-which-is-flowing-in-south-africa.htmlWhilst South Africa is now among the top 10 importers of Scotch Whisky in the world, other sectors of the economy continue to grow at an even faster pace, albeit somewhat less flamboyantly.Tue, 04 Dec 2012 11:01:04 GMT http://www.prlog.org/12035396-its-all-about-our-people-in-call-centres.htmlIn a fast paced environment such as a Call Centre one would expect that attrition and churn would be a key challenge for a HR department. Not so at Coracall, a leading global Call Centre Company.Mon, 03 Dec 2012 15:56:23 GMT http://www.prlog.org/12032138-cost-advantages-of-tier-2-locations-double-edged-sword.htmlThe proliferation of tier 2 delivery locations in offshoring destinations such as India and the Philippines result in immediate cost advantages but hidden challenges lurk.Wed, 28 Nov 2012 09:45:29 GMT http://www.prlog.org/12028832-coracall-adds-business-transformation-practice-to-offerings.htmlGlobal outsourcing, BPO and Call Centre Company, Coracall today announced the formation of a Business Transformation Outsourcing Practice for its global customers.Thu, 22 Nov 2012 11:44:59 GMT http://www.prlog.org/12028266-outsourcing-industry-grows-as-stock-markets-tumble.htmlAs stock markets experienced further weakening this week, Gartner’s latest market analysis on outsourcing trends revealed strong growth in the outsourcing sector.Thu, 22 Nov 2012 11:04:14 GMT http://www.prlog.org/12028254-coracall-assists-local-charities-through-outbound-campaigns.htmlIs the health lottery good news for charities? Mr. Ian Allison, Director of Call Centre Services with Coracall said, “There is no doubt that any initiative which increases funding to charitable institutions and disadvantaged groups is good thing.Wed, 21 Nov 2012 16:05:32 GMT http://www.prlog.org/12027252-airline-industry-outsourcing-will-continue-to-grow.htmlThe global airline industry continues to face challenges from the deepening of the European debt crisis that is wiping out the positive impacts of lower fuel prices, increasing air traffic and improved freight market.Tue, 20 Nov 2012 14:51:39 GMT http://www.prlog.org/12024899-healthcare-outsourcing-sees-sharp-growth-in-the-philippines.htmlThe segment of the local business process outsourcing industry that serves the healthcare sector is expected to grow sharply in the Philippines over the next four years on the back of strong demand from developed countries.Fri, 16 Nov 2012 14:06:02 GMT http://www.prlog.org/12023873-coracall-ceo-comments-on-us-election-results.htmlThe recent re-election of President Barack Obama marks a period of change for the United States according to Coracall CEO, Mr Phil Lightfoot.Thu, 15 Nov 2012 11:39:04 GMT http://www.prlog.org/12008588-the-importance-of-call-centre-quality.htmlA process driven approach to customer service delivery and the deployment of a robust quality model creates tremendous value for customers who outsource to third party partners.Thu, 25 Oct 2012 14:15:26 GMT http://www.prlog.org/12008558-south-africa-key-bpo-outsourcing-destination-for-australia.htmlAustralian companies remain bullish about the advantages of South Africa as an outsourcing destination.Thu, 25 Oct 2012 13:51:44 GMT http://www.prlog.org/12008517-emerging-call-centre-and-bpo-trends.htmlCall center & BPO offerings and service complexity has increased according to leading UK based contact center solutions company - Coracall.Thu, 25 Oct 2012 13:34:51 GMT http://www.prlog.org/12005295-coracall-announces-iso-9001-certification.htmlCoracall, a UK based, full service call center / BPO company with operations in the UK, South Africa, Philippines and India, announced that it successfully completed ISO 9001 certification today by QMS International.Mon, 22 Oct 2012 11:17:22 GMT http://www.prlog.org/12005280-coracall-announces-iso-27001-certification-by-qms-international.htmlCoracall announces ISO 27001 certification by QMS InternationalMon, 22 Oct 2012 10:47:00 GMT http://www.prlog.org/11992279-coracall-announces-multi-lingual-support-from-its-bpo-contact-centres.htmlCoracall, a BPO, business process outsourcing contact centre / call centre company specialising in voice, non-voice, and back office support to global organisations today announced the creation of multi lingual voice support solutions.Fri, 05 Oct 2012 15:41:28 GMT http://www.prlog.org/11983105-coracalls-contact-centre-south-africa-gears-up-for-financial-services-board-fsb-license.htmlUMHLANGA, DURBAN, SOUTH AFRICA – 17 SEPTEMBER 2012 Coracall’s South African contact centre today announced that it was well on the way to registering for its Financial Services Board (FSB) licence.Tue, 25 Sep 2012 09:50:51 GMT http://www.prlog.org/11968135-offshore-locations-what-drives-investment-in-particular-georgraphy-umhlanga-durban-sa.htmlAt the recent inauguration of Coracall’s newest facility in South Africa, CEO, Phil Lightfoot was asked as to the company’s strategy in determining global delivery locations.Thu, 06 Sep 2012 09:49:20 GMT http://www.prlog.org/11963715-coracall-announces-inauguration-of-durban-south-africa-facilty-july-2-2012.htmlCoracall today announced the inauguration of its latest facility in Durban, South Africa. With 600+ production seats, the centre is located in Umhlanga, an area which is rapidly becoming the exclusive location of choice for contact centres.Fri, 31 Aug 2012 10:14:52 GMT http://www.prlog.org/11962708-assured-capital-holdings-announces-formation-of-coracall-january-31-2012-business-wire.htmlAssured Capital Holdings Group of companies today announced the formation of a new group company specifically focused toward global Contact Centre services. The new company will be called Coracall.Thu, 30 Aug 2012 08:58:51 GMT http://www.prlog.org/11957921-offshoring-drivers-whats-driving-the-outsourcing-boom-durban-south-africaaugust-6-2012.htmlAnnouncing the launch of its newest delivery location in Durban, South Africa, Mr Ian Allison; Director – Contact Centre Services for Coracall was asked about the continuing growth of off shoring and outsourcing and what has precipitated this boom.Fri, 24 Aug 2012 08:18:12 GMT