Coracall

In a fast paced environment such as a Call Centre one would expect that attrition and churn would be a key challenge for a HR department. Not so at Coracall, a leading global Call Centre Company.

The proliferation of tier 2 delivery locations in offshoring destinations such as India and the Philippines result in immediate cost advantages but hidden challenges lurk.

Global outsourcing, BPO and Call Centre Company, Coracall today announced the formation of a Business Transformation Outsourcing Practice for its global customers.

As stock markets experienced further weakening this week, Gartner’s latest market analysis on outsourcing trends revealed strong growth in the outsourcing sector.

Is the health lottery good news for charities? Mr. Ian Allison, Director of Call Centre Services with Coracall said, “There is no doubt that any initiative which increases funding to charitable institutions and disadvantaged groups is good thing.

The global airline industry continues to face challenges from the deepening of the European debt crisis that is wiping out the positive impacts of lower fuel prices, increasing air traffic and improved freight market.

The segment of the local business process outsourcing industry that serves the healthcare sector is expected to grow sharply in the Philippines over the next four years on the back of strong demand from developed countries.

The recent re-election of President Barack Obama marks a period of change for the United States according to Coracall CEO, Mr Phil Lightfoot.

A process driven approach to customer service delivery and the deployment of a robust quality model creates tremendous value for customers who outsource to third party partners.

Australian companies remain bullish about the advantages of South Africa as an outsourcing destination.