Coracall

cAs the workplace becomes more virtual, managers are faced with the problems of how to evaluate telecommuters

A company is only as good as its workforce, so when opting for outsourcing or offshoring options it is important to build a supporting business culture based on open communication

People are asking from companies thinking about offshoring or outsourcing help is: “Will they know the west enough to function?” To solve this, you need to consider the worldwide skill inside the offshore agency or person being hired

The advancement in technology and telecommunications is changing the way companies and people work, rapidly diminishing the notion that productivity is only achieved when workers are physically in a centralised office.

According to a recent Harvard Medical research, billions of dollars in productivity are lost each year because of tired and sleep-deprived...

The global retail industry potentially stands to benefit the most by online outsourcing or offshoring services in...

What is fuelling the continued growth and expansion of outsourcing globally?

A recent study of customer experience reveals that marketing and customer service investment decisions remain siloed, at the expense of the customer experience.

Who better to ask for insights about customer service than your own customers?

Customer service is a mission critical, strategic imperative, which drives customer delight according to Mr Ian Kinsey, Managing Director of Coracall South Africa.