Feb 20, 2012
David Richards, Customer Service IT Director at DHL, joins IQPC Exchange to discuss the implementation of a fully integrated contact centre solution across the business. He outlines the challenges met to balance the delivery
Feb 20, 2012
David Done, Chief Executive and Sarah Thomas, Executive Director of Customer Services at Richmond Housing Partnership (RHP) join IQPC Exchange to discuss the latest customer management initiatives within the organisation
Jan 30, 2012
Curtis Hill, Vice-President of Technical Support for Customer Assurance at Cisco, joins Customer Management Exchange ahead of the Executive Customer Contact Exchange to discuss building customer service DNA.
Jan 11, 2012
As the digital economy continues to expand, enterprise security is emerging as one of the more pervasive concerns of developed economies. Nowhere is this more evident than in the UK government's decision to revise its cyber security strategy
Jan 11, 2012
Martin Neat, Head of Customer Contact at National Grid, joins Customer Management IQ to discuss Delivering the Best in Customer Contact: Creating the Right Culture.
Jan 11, 2012
Dr Alun Thomas, a Principal Engineer at Mott MacDonald, joins Construction IQ to discuss advances, challenges, key trends and projections for the Tunnel Construction Industry.
Jan 11, 2012
Paul Simmonds, Co-Founder and Board Member of the Jericho Forum, joins Technology IQ ahead of the Enterprise Security Summit 2012 to discuss the importance of strong company identity in Enterprise Security.
Jan 11, 2012
Tony Newell, Asset Management Strategy Manager at Scottish Water, joins IQPC to discuss the organisation’s perspective on Asset Management.
Jan 11, 2012
Kim Holt, Scientific manager for Chemistry at South West Water, joins IQPC Exchange to discuss the key learnings and tools from her experience at South West Water to achieve key business objectives through smarter and more efficient data management
Jan 11, 2012
Jakob Balling, IP Specialist, Arla Foods, and Prof. Dr. Knut Blind, Chair of Innovation Economics at Fraunhofer FOKUS and TU Berlin, join Legal IQ for a short discussion on optimal trademark management