Loyalty Factor

Dianne Durkin, President and Founder of Loyalty Factor, a specialized consulting firm, has been asked to speak at the 2014 SHRM Talent Management Conference & Exposition.

Enlightening topics to include: “The Power of Magnetic Leadership – Energize Your Chapter” and “Attracting and Retaining the New Generation”

Loyalty Factor is pleased to announce an upcoming workshop presented by Dianne Durkin entitled, “Psychology of Coaching”, at the ICMI Call Center Demo and Conference, on October 21, 2013.

Loyalty Factor is pleased to announce that Dianne Durkin has accepted an opportunity to present a keynote address at the upcoming ASTD Chapter Leaders Conference October 24-26 in Crystal City, VA.

Dianne Durkin’s newest book The Power of Magnetic Leadership: It’s Time to Get R.E.A.L. and her keynote speaking engagements focusing on the book have drawn incredible attention and outstanding reviews.

Dianne Durkin’s book The Power of Magnetic Leadership: It’s Time to Get R.E.A.L. continues to receive outstanding reviews.

What do Oprah, Steve Jobs, or Howard Schultz from Starbucks have in common?  They have a great personal brand! They also have the courage and the ability to act despite their fears.

The ICMI (International Customer Management Institute) Conference was held May 13-16, 2013 in Seattle, WA.  This was the 10th Anniversary of the annual global gathering for the contact center community.

Book reviews continue to pour in and the reviews are consistently outstanding for Dianne Durkin’s book, The Power of Magnetic Leadership.

Dianne Durkin will be delivering a session entitled, Cultivating a Culture that Delivers Superior Results.