Iontas

This substantiates the trend for implementing business process improvement initiatives across industries as companies face tough economic challenges.

As companies face economic challenges, the need to improve productivity and effectiveness is crucial to survival. The Focus software suite provides the insight to identify gaps between technology and human resources for effective optimization.

Iontas’s groundbreaking Workforce Optimization technologies will help improve customer service to over 25 million travelers annually in the U.S.

Iontas' upgraded Event Focus now allows users to input data into one screen and have that data automatically added to multiple applications throughout the enterprise.

Now, managers can track a single transaction through varying departments to see how long, who and which departments in a simple, visible report.

Increasing numbers of contact centers see the value the Focus Software Suite brings to optimizing their workforce effectiveness.

Process definition is, at best, an educated guess. Process Discovery Focus automatically tracks users activities and displays all paths in a Visio diagram.

Once again, the Iontas "secret giant" overwhelms analysts as the need for this technology is necessary now more than ever.

Iontas continues to impact workforce optimization (WFO) in the financial services industry with multi-million dollar deployment of the innovative Focus software suite.

Payment Card Industry (PCI) standards claim contact centers cannot store the three cvv credit card data in any format, including screen and voice recordings. Major Iontas Partner wins award based on advanced compliance technology provided by Iontas.