Feb 04, 2014
A nationally-operating car insurance specialist has enhanced its customer experience and sales operation with innovative cloud contact centre technology from NewVoiceMedia.
Jan 29, 2014
NewVoiceMedia, a leading provider of cloud contact centre solutions, is celebrating a double win at the 2013 Private Business Awards.
Jan 23, 2014
More than a third of US consumers take their revenge online following a poor customer experience
Jan 21, 2014
SureFlap is delivering a personalised experience to thousands of customers across Europe, with cloud contact centre technology from NewVoiceMedia
Jan 16, 2014
Study highlights a significant opportunity for the contact centre to be more involved in decision making at board level
Jan 09, 2014
The new office will support NewVoiceMedia’s substantial growth and further strengthen the company’s presence in the region
Dec 13, 2013
US businesses lose $41 billion a year as customers fight back
Dec 10, 2013
New report, compiled by IDG Connect Editorial Director, presents the best privately-held technology businesses
Dec 05, 2013
Jamison Powell joins to expand the sales organization throughout North America East, accelerating growth through new customer acquisition.
Nov 27, 2013
Fully integrated contact center built from scratch in just 20 minutes