New Revenue Opportunity Actionable Research (ROAR) program addresses customer perceptions of current product performance, future enhancements plus competitive benchmarking
Omega’s NorthFace ScoreBoard AwardSM Audit Program, any organization using the Net Promoter Score can be recognized for delivering “world class” customer service
Service organizations may now earn CEMPRO (SM) certification for customer relationship skills training programs delivered internally or by a third party
