Beyond the Arc, Inc.

What: With the increasing popularity of digital channels, such as Facebook and Twitter, social media has morphed into a sounding board for consumers to broadcast positive and negative experiences with businesses.

Who: In conjunction with this year’s Predictive Analytics World San Francisco event, Steven Ramirez, CEO of Beyond the Arc, and Dean Abbott, co-founder and chief data officer for Smarter Remarketer, will host the session, “Q&A: Ask Dean and...

What: While advances in technology have led to a significant spike in new payment methods, the success of a given offering within today’s financial industry depends much more heavily on the customer experience that the specific capabilities of the...

What: Banks have never had more customer data available to mine. But knowing what to look for and finding the right data points that can be turned into useful opportunities is not always easy.

Expert Available, Hosting Session at Financial Services Marketing & Innovation Symposium

What: Social media is more than just a place to promote your company. Online feedback from consumers can also serve as an early warning signal for more serious issues before customers file formal complaints with industry regulators.

Expert Available, Predictive Analytics World Chicago Speaker

What: Based on continuing widespread adoption of social media, and the introduction of the Consumer Financial Protection Bureau’s (CFPB) consumer complaint database, financial institutions are now swimming in customer feedback data.