Feb 26, 2014
February 2014 survey shows a substantial proportion of consumers perceive unfair treatment by financial institutions. Between 21% and 39% of consumers say they are treated unfairly by banks, brokerage firms, credit companies and mortgage companies.
Jul 17, 2012
A satisfied customer is not necessarily a fairly treated customer nor is a satisfied minority or female customer necessarily treated the same as a similarly situated white or male customer. Satisfaction rankings can mislead consumers and businesses.
Sep 15, 2011
A must read for anyone interested in detecting and preventing discrimination and unfair and abusive practices in the financial services industry.
Aug 11, 2010
Protecting Main Street is a must read for anyone interested in detecting and preventing discrimination and unfair practices in the financial service industry. The book exposes imperfections in the marketplace and a fallacy in monitoring methods.