Man Bites Dog

• Two thirds plan to grow in next one to two years • But nearly half believe they have the wrong people in charge to succeed • Two fifths are stuck in limbo as a result

Release date: 20 November 2013 Invoice and asset based lender, ABN AMRO Commercial Finance, has strengthened its national team with the appointments of Harps Dhami, David Ward and Charlie Hodgson.

• Botswana leads African prosperity rankings, while Rwanda & Senegal rise into top 10 • Index reveals a significant drop for Mali and Malawi, now outside of top 10 • Insight on Africa report launched ahead of the Legatum Prosperity Index™

- Non-food retail dominates UK Customer Satisfaction Index - Best-performing organisations see increase in recommendation - Customer satisfaction fuelling growth and market share in some sectors

• Two thirds of businesses missing out on opportunities due to overdraft restrictions. • Third of businesses unable to seize growth opportunities. • Majority of businesses unhappy with size, flexibility, reliability of available overdrafts.

- Two thirds of UK consumers believe the Olympics delivered an excellent customer experience to visitors. - 51% of consumers in London and the South East feel that service in transport companies was better during the Olympics than at any other time.

More than half of SMEs have a poor performance record as a result of the recession Two thirds feel penalised by finance providers because of poor recession trading Three quarters of SMEs have seen turnover fall in the last 12 months

• Colway Limited secures £3.25m to break ties with failed Icelandic bank • Working capital allows product diversification and reinvigoration of business

• £250m worth of funding made available to SMEs • SMEs encouraged to switch from unreliable overdrafts • Online comparison tool launched

- A third of high street customers report experiencing stock shortages - Half of customers say stock shortages are their ‘most frustrating’ shopping experience