Jul 28, 2014
Dan Smith, The Help Desk's CEO - Managed Services, believes a well-run Help Desk can act as a valuable backbone to the operations of any hospitality and leisure business, introducing technical resilience which leads to an improved customer experience
Jul 23, 2014
Vue Entertainment, one of the UK’s largest cinema chains, has turned again to retail technology specialist Retail Assist to provide IT support across its 82-strong international cinema estate through a further 5-year Help Desk contract renewal.
Jul 08, 2014
Chef-patron Angela Harnett’s Café Murano celebrates its first nine months of trading, supported by a TISSL EPoS solution.
May 20, 2014
An IT Help Desk can help a hospitality business to learn and be slicker, to address its challenges, to deliver better customer service and to generate improved trading margins.
Apr 22, 2014
The technical support operation provided by specialist outsourced IT service The Help Desk to Wandsworth Council is now live. The Council contracted with The Help Desk last summer for a telephone service as more staff work out of hours and remotely.
Apr 15, 2014
Right across hospitality, restaurants, pubs and teashops are all looking forward to bumper business around Easter weekend. Reputations can be made or destroyed by things going smoothly or failing to do so. Support for staff and systems is critical.
Apr 07, 2014
An EPoS solution from hospitality technology specialists, Gardiff and J2 Retail Systems (now trading as AURES Technologies), has been rolled out at Poulet Rouge, a new brand on London’s fast-casual dining scene.
Apr 02, 2014
With 15 years’ experience of providing outsourced IT services to retailers and hospitality and leisure businesses such as cinema chains and fast-casual dining brands, The Help Desk is now discerning changes in client buying behaviour.
Mar 25, 2014
EPoS solution has been rolled out to run one of the most prestigious private dining clubs in the world
Mar 12, 2014
J2 Retail Systems launches its new RFID bracelet technology to improve the management of POS operations in retail, leisure and hospitality businesses.