Feb 05, 2012
Temkin Group study of 10,000 U.S. consumers identifies preferences for watching professional sports across age groups and genders as well as the differences across the customer bases of 249 large companies
Nov 30, 2011
Survey Asks 5,000 U.S. Consumers About Their Willingness To Try New Offerings From 50 Large Brands. Data Is Used To Create Innovation Equity Quotient That Measures Receptivity To New Products And Services.
Nov 09, 2011
More Than 200 Large Companies Participated In Temkin Group’s Assessment Of How Companies Collect And Use Customer Experience Metrics
Oct 18, 2011
Based On A Survey Of 6,000 U.S. Consumers, The 2011 Temkin Trust Ratings COver 143 Firms Across 12 Industries. Only 6% Of Companies Have Earned Very Strong Levels Of Trust; TV Service Providers And Internet Service Providers Are The Worst
Sep 06, 2011
Temkin Group Study Of 192 Large Firms Provides An Extensive Benchmark Of Maturity Levels For An Important Customer Experience Management Capability
Aug 18, 2011
New Research Based On Feedback From 6,000 U.S. Consumers About 129 Firms Shows That Only 9% Of Companies Deliver Strong Customer Service; TV Service Providers, Internet Service Providers And Health Plans Are The Worst
Jul 05, 2011
Study Of More Than 800 Computer Buyers Shows That Apple Delivers Best Experience Across New Computer Purchase Process, With Largest Gap In Customer Service
Jun 28, 2011
Study Of 6,000 U.S. Consumers Shows That Only 7% Of Companies Deliver Good Online Experiences; TV Service Providers, Internet Service Providers And Health Plans Are The Worst
Jun 13, 2011
Study Of 6,000 U.S. Consumers Examines How Consumers Use Social Media Channels To Purchase Computers, Cell Phones, TVs, Insurance Policies, Health Plans, And Credit Cards
May 24, 2011
Study Of 6,000 Consumers Reveals That Companies Have Built Up Limited Goodwill With Customers In Report On 143 US Companies Across 12 Industries