Alexander Communications Group, Inc.

The more you know about "touch points" in the customer experience, and the more your employees can take ownership of them, the more likely they will contribute to an overall positive experience for your customers.

Increasingly, communities are realizing that being people friendly means being pet friendly, too.

A growing number of brokers are making a point of hiring former soldiers, and they say these recruits bring an impressive degree of determination, initiative, and polish to an industry known for its freewheeling and sometimes sloppy culture.

Knowing your market potential, offering incentives, creating appropriate zoning, and facilitating connections all play a role in creating more housing...

Academic research considers the time commitment and the rewards of cold...

The list of technologies that could offer customer service and call centers significant benefits is daunting. So daunting, in fact, that service managers might be tempted to throw up their hands.

Distribution center managers find themselves under ever increasing pressure to slash costs and boost margins — yet many haven't taken any kind of formal approach to ferreting out savings. That's according to research by Intermec.

A week-long celebration of fashion in Philadelphia, PA, is promoted with Random Acts of Fashion, which take place on city streets and on social-media platforms.

"Technology is not going anywhere — and what we've seen in the past is minimal compared to what's coming," says Jeanette Schneider, regional vice president of RE/MAX Southeastern Michigan.

It's no secret that creating a positive customer experience fosters customer loyalty.