Alexander Communications Group, Inc.

Two industry consultants share their strategies for coping with raising freight rates.

More and more, customer service departments are making use of low-cost and non-cash rewards and recognition as a way to motivate their agents, build a sense of community, and reduce turnover

Survey participants report on salaries, incentives, incentives, and recognition for entry-level customer service reps through managers.

New EEOC rules mean that distribution centers no longer will be able to reject job applicants for minor brushes with the law, a tougher position that will require you to take more care with hiring procedures.

Across the country brokers looking for disciplined, driven agents are singing the praises of former soldiers.

Packaging the downtown area as a tourist destination can be done in some unlikely locations. An article in the September issue of "Downtown Promotion Reporter" shows readers how.

75 percent of the companies participating in the "Customer Service Newsletter's Salary and Incentives Survey" report that they have some kind of Customer Service Week celebration to recognize and motivate their frontline staff.

It's all about reducing costs with everything from windmills to underground facilities are in the mix.

The conventional wisdom says community involvement brings new clients by putting agents in a good light. But passion is required.

The creation of an environment that embraces entrepreneurism should be a goal of every community economic development strategy.