Donnelly Communications, Inc.

Company Now Offers Near-Shore CustomerTouch 360 Contact Center Services

Donnelly Clients will Benefit from Powerful Customer Intelligence

Donnelly Communications, Inc. is a leading provider of contact center services for prominent companies across multiple industries.  Donnelly acquired ProCore Solutions, a provider of contact center services to the utility industry, in 2013.

Nolen’s extensive experience provides tremendous value as she leads quality and training initiatives.

Donnelly Communications, Inc, a leading provider of contact center services, is pleased to welcome Ronda Wagner as Vice-President of Client Services.

Strategically aligned payment support services increase customer satisfaction and reduce operating costs.

Enhanced services are designed to help companies develop effective and flexible staffing strategies.

Founder Martin D. Tighe Assumes the Role of Chairman of the Board, Dennis E. McMaster is Appointed CEO, Thomas P. Moroney is Appointed President of the Donnelly Division, Greg L. Steele is President of the ProCore Division

The combined operation will maximize the use of facilities, technology and labor by leveraging the ability to route call, email, and chat traffic between the two contact centers, increasing efficiencies and capabilities.

Donnelly Communications celebrates its 31th anniversary this year. Founded in 1981, Donnelly is an innovative leader in the industry and redefines the way retailers and brand conscious companies profit from outsourcing contact center functions.