Etech Global Services

Etech Global Services is hosting a three-hour workshop on "Mining for Gold in Customer Calls: Using Artificial Intelligence to Put Quality Back into Customer Service".

Each customer interaction has meaningful details and, when analyzed, helps provide you with insights that are important for your business' decision making

Etech Global Services was presented with the prestigious Silver Stevie® Award in the Business Intelligence Solution category of the 12th annual Stevie Awards for Sales & Customer Service.

Etech has been recognized in the Business Intelligence Solution category for innovative quality analytics solution in which Human Intelligence Meets Artificial Intelligence (AI).

Insights Success named Etech Global Services as among the 10 Most Recommended Quality Management Solution Providers for 2018.

Etech Global Services® announces the rebranding of Etech's Quality Assurance division, Etech Monitoring Solutions (EMS). EMS will now be known as Etech Insights.

Etech's latest center is located in the heart of Montego Bay's prime business region locally known as the Montego Bay Free Zone (MBFZ).

Workshops gives leaders an opportunity to learn about new technology and advancements that will help in their daily operational needs.

Etech is conducting an interactive workshop on January 22nd titled "Mining for Gold in Customer Calls: Using AI to Put Quality back into Customer Service".

Etech is committed to innovation and to sharing practical experiences with the call center community.