Hypatia Research Group

"Our research analysis demonstrates that even the letters in the abbreviation GRC are not created equal. The concepts may have been equivalent at one time, but today, risk is beginning to overshadow governance and compliance." -Hypatia Research Group

Analysis shows that 70% of global organizations now offer customers the option of interacting independently through various channels due to customer demand, preference and expectation of anywhere, anytime, and any channel of support.

Hypatia's GalaxyTM Research confirms that the ability to effectively map and engage with customers during multi-channel journeys is dependent on real-time analysis of numerous information sources.

Checklist for Evaluation of (CIA) Software Providers: Two distinct – and possibly conflicting – motivations overshadow the discussion on customer identification authentication (CIA).

According to Leslie Ament, SVP of research and principal analyst, “Customer data, after all, doesn’t just live in a CRM application; it lives throughout the enterprise.

Study Illustrates VOC Best Practices, Maturity Models and 2014 GalaxyTM Vendor Evaluations

GRC software providers evaluated by 16 discrete yet interdependent criteria

In 2014 GalaxyTM Software Vendor Evaluations: HRG Urges Companies to Move from Reactive to Proactive Risk Assessment in Selection Criteria

Customer-propelled Social Interactions Blur Lines Among Interaction Channels

Research Analysis Shows Enterprise Business Intelligence and Big Data Analytics are not mutually exclusive.