Jan 06, 2009
This substantiates the trend for implementing business process improvement initiatives across industries as companies face tough economic challenges.
Dec 17, 2008
As companies face economic challenges, the need to improve productivity and effectiveness is crucial to survival. The Focus software suite provides the insight to identify gaps between technology and human resources for effective optimization.
Oct 01, 2008
Iontas’s groundbreaking Workforce Optimization technologies will help improve customer service to over 25 million travelers annually in the U.S.
Sep 24, 2008
Iontas' upgraded Event Focus now allows users to input data into one screen and have that data automatically added to multiple applications throughout the enterprise.
Sep 09, 2008
Now, managers can track a single transaction through varying departments to see how long, who and which departments in a simple, visible report.
Aug 20, 2008
Increasing numbers of contact centers see the value the Focus Software Suite brings to optimizing their workforce effectiveness.
Aug 06, 2008
Process definition is, at best, an educated guess. Process Discovery Focus automatically tracks users activities and displays all paths in a Visio diagram.
Jun 10, 2008
Once again, the Iontas "secret giant" overwhelms analysts as the need for this technology is necessary now more than ever.
Jun 04, 2008
Iontas continues to impact workforce optimization (WFO) in the financial services industry with multi-million dollar deployment of the innovative Focus software suite.
Apr 30, 2008
Payment Card Industry (PCI) standards claim contact centers cannot store the three cvv credit card data in any format, including screen and voice recordings. Major Iontas Partner wins award based on advanced compliance technology provided by Iontas.