Mar 21, 2012
Automatic call distributor solution ContactCentre59R1 delivers email capability as part of its product development rollout.
Jul 30, 2010
Netcall plc today completed the agreed acquisition of Telephonetics plc.
Jul 27, 2010
Netcall’s Chief Technical Officer, Richard Farrell, welcomes the new Ofcom ruling to ban repeat silent calls.
Apr 20, 2010
With most of Europe in air ban chaos due to the eruption of Eyjafjallajokull, the volcano in Iceland this week, Portman Travel found that QueueBuster gave them and their customers the support they needed at a very frustrating time.
Feb 18, 2010
Q-Max 6.3 offers an InTouch call to keep managers informed if there is a drop in service levels
Sep 24, 2008
Its official; call centres are our ‘top irritant’ according to a poll for BBC Two programme Losing It which was broadcasted on the 23 September. . It found 26% said call centre delays were the most infuriating situation.
Jun 12, 2008
Netcall has announced today that QueueBuster has helped Bournemouth and West Hampshire Water enhance their customer experience whilst meeting regulatory requirements.