NewVoiceMedia

The global mobile network provider has transformed its customer experience as it prepares for rapid growth

A nationally-operating car insurance specialist has enhanced its customer experience and sales operation with innovative cloud contact centre technology from NewVoiceMedia.

NewVoiceMedia, a leading provider of cloud contact centre solutions, is celebrating a double win at the 2013 Private Business Awards.

More than a third of US consumers take their revenge online following a poor customer experience

SureFlap is delivering a personalised experience to thousands of customers across Europe, with cloud contact centre technology from NewVoiceMedia

Study highlights a significant opportunity for the contact centre to be more involved in decision making at board level

The new office will support NewVoiceMedia’s substantial growth and further strengthen the company’s presence in the region

US businesses lose $41 billion a year as customers fight back

New report, compiled by IDG Connect Editorial Director, presents the best privately-held technology businesses

Jamison Powell joins to expand the sales organization throughout North America East, accelerating growth through new customer acquisition.