Parlance

New study examines the causes and repercussions of excess workload in the contact center, and offers advice on how to reduce the burden for callers, agents, managers, and IT resources.

A White Paper released today by Parlance outlines the difficulties of balancing call handling and non-call handling duties, and recommends methods to help operators easily execute on their many responsibilities.

This new article discusses automated attendant metrics that give greater insight into the behavior of callers, and explores the impact of a poor caller experience on your brand.

Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar, “How to Please Callers and Wow Management”.

Parlance Corporation, developers of innovative speech recognition and directory optimization solutions for enterprise environments, announces a newly redesigned corporate website at www.parlancecorp.com.