Resource Software International Ltd. (RSI)

Resource Software International Ltd. (RSI), a communication intelligence provider serving enterprises across RingCentral, Teams, Webex, Zoom, Intermedia, and other leading unified communications and contact center platforms, today announced the evolution.

Shadow Agent for Webex Calling provides real-time insights to increase agent productivity and enhance customer experiences

Resource Software International Limited (RSI), today announced the integration of its flagship application Shadow All-In-One Analytics with cloud-based complete phone system Webex Calling.