SYTEL LIMITED

Sytel, a UK-based vendor of a Contact Center as a Service (CCaaS) cloud platform, has predicted that as automation is introduced to manage service levels in the contact center, the need for supervisor intervention will be reduced by 90%+.

Softdial Cloud™, Sytel's Contact Center as a Service (CCaaS) subscription facility for SMB and enterprise contact centers, previously only available in North America, now has points of presence throughout Europe and APAC.

Sytel has completed delivery of its Contact Center as a Service (CCaaS) cloud platform for Kantar's global market research centers.

Sytel Limited, a global provider of IP contact center solutions, today announced that GfK Group has finished the European phase of its worldwide rollout of the Sytel dialler software, totalling 3700 licenses.

Sytel Limited today announced that its predictive dialing software is now available as part of the SAP Business Communications Management software, version 7.

Richard Compton comes to Sytel from Azzurri Communications to take on sales for EMEA and market research

Sytel Limited, a global supplier of contact centre solutions, today issued a challenge to UK companies involved in telemarketing and outbound dialing to stop breaking the law or face an increasing consumer backlash.

Michael McKinlay, CEO of Sytel Limited, a global supplier of contact center solutions, has been named UK Industry Champion 2011 by ContactCenterWorld, for his work in promoting responsible automated dialing practices for outbound call centers.

Sytel Limited reports that revenue from its hosted call center solutions in the cloud now represents more than 50% of total revenues.

Intelbras releases Intelligence Contact Center™, a complete solution driven by Sytel technology.