UK European Consumer Centre

The ‘Online cross-border mystery shopping – state of the e-union’ report, launched in October 2011, highlighted major improvements for UK consumers when shopping online ‘cross-border’ but showed that there are still obstacles to overcome.

Consumer group tells UK consumers to take basic precautions when hiring a car in the EU, saying: “it’s time to wise up”. The UKECC says the number of UK consumer complaints and enquiries about car hire across the EU has increased dramatically.

As UK consumers become more confident with using the internet to buy goods and services, the number of complaints involving e-commerce received by the UK European Consumer Centre are going up dramatically.

Consumer group UK European Consumer Centre is telling consumers: “keep your wits about you” as the festival season kicks off in earnest.

Airspace closure has created huge disruption throughout Europe for tourists and business travellers alike since mid-April, leaving travellers unsure of their rights and not sure what to do next. Now consumers are set to get the advice they need.

The UK European Consumer Centre has issued a warning to UK consumers after its figures show that complaints involving misleading practices more than tripled last year (2009).

It's 'snow joke' if your European travel plans are disrupted. With more heavy snow predicted this week, the UK European Consumer Centre has issued advice to consumers unsure of their rights.

A joint project between UK and Ireland could lead to 'happier consumers' - that's the aim of the UK European Consumer Centre, which has teamed up with the European Consumer Centre Ireland, to inform visitors of what to expect when visiting Ireland.

A call centre providing advice and support for UK consumers about European purchases is celebrating its second birthday. Buried in the masses of common complaints on timeshares and transport are bizarre topics such as flowers, lipstick and a horse.

Spain, Malta and Cyprus are amongst the areas most hit for discount holiday club complaints, according to figures just released by the UK European Consumer Centre.