May 05, 2026
Member says staff refused to verify Black Card status, GM refused to intervene, and membership was revoked within 30 minutes of filing a complaint — raising questions about Planet Fitness's franchise software limitations and complaint handling practices
Apr 16, 2026
The rebuilt online complaint website introduces industry-first voice dictation technology, a modern user experience, and powerful new features that make it easier than ever to file complaints against bad vendors and dishonest consumers.