Nov 22, 2010
Adoption of e-learning and coaching solutions in the contact center is on the rise. Training tools are becoming more valuable to contact centers in improving agent performance and customer satisfaction. Vendors are providing better-integrated
Nov 22, 2010
Public access Wi-Fi has stormed back onto mobile operators’ agendas as mobile data traffic growth has prompted them to seek ways of reducing the load on the radio access network. However, we believe that this renewed interest, and shift of emphasis
Nov 22, 2010
In April 2010, AOL announced that it is set to sell or shut down Bebo, the social network site aimed at children and teenagers that it acquired for $850 million in March 2008. This was without doubt a steep price tag, but the acquisition did not seem
Nov 22, 2010
Six telecom equipment and component suppliers surprised the industry in early March by showcasing multiple 100G advances in two separate trials, one by AT&T and the other by Verizon.
Nov 22, 2010
This profile is focused on Microsoft’s Windows Phone OS software platform for mobile devices, both in its current incarnation as Windows Mobile 6.5 and in its forthcoming major refresh as Windows Phone OS 7.0. It looks at the platform from a mobile
Nov 21, 2010
2010 Deep Research Report on China Saw Wire Industry was professional and depth research report on global and China saw wire industry
Nov 21, 2010
A prevailing theme that runs through the market is that it is going through a period of change. Governments are expected to solve all sorts of new global challenges, and are under pressure to stimulate their economies while managing huge deficits
Nov 21, 2010
A number of factors have fostered the growth in managed services in recent years. Enterprises and organizations of all types need industry-standard, web-facing infrastructure for portals, email, and enterprise applications. Then there are sectors
Nov 20, 2010
The UK is the most advanced market for handset recycling. Around 8 million devices were recycled in 2009. This is double what was recycled two years ago. The value chain has become more complex and the market place more competitive
Nov 20, 2010
The introduction of mobile number portability (MNP) has been long awaited in India. A variety of factors have caused the delay, including the formulation of clearly defined policies, consensus building, and stakeholder preparation