Aug 30, 2011
Service- and Job-Specific Certifications Fine-Tune Credentialing
Aug 17, 2011
New Call Center Management Certification Boot Camp now includes the three-day call center management certification course plus a two-day hands-on workshop.
Jan 17, 2011
The RCCSP Professional Education Alliance is offering newly updated and expanded training workshops designed to improve the effectiveness of IVRs in call centers.
Jan 17, 2011
RCCSP is offering the last few ITIL v3 Service Manager Bridge Courses for professionals who hold an earlier v2 version of ITIL Service Manager Certification and wish to upgrade their credentials to the ITIL v3 Expert Certification.
Jan 12, 2011
Industry partnership brings many benefits to call center professionals.
Jan 11, 2011
Satisfaction with government agency-run call centers increased due to significantly improved IVR design practices.
Jan 10, 2011
More ITIL and Call Center Manager Certification Courses added to 2011 calendar
Jan 07, 2011
RCCSP Brings One-Week Accelerated Learning Programs to Select Cities in Texas
Dec 06, 2010
RCCSP Professional Education Alliance and Technology Marketing Corporation (TMC) announced the launch of an information portal for contact center management training and career development.