Callyzer

Indian customers answer about 42 of every 100 calls businesses make to them, according to Callyzer's new Call Connect Rate India Report. But the number changes a lot from one industry to another.

Over time, contact centers have relied on assessing performance based on sampling of a very small percentage of calls. A manager picks out 5-10 out of hundreds and scores them, calling this process quality control.

Indian businesses are retiring VoIP dialers and manual call logs at a growing pace this year, replacing them with SIM-based telecalling software that runs on the mobile carrier network their customers already answer.

Callyzer, a specialist in SIM-based call tracking, has officially launched Quick Call by Callyzer.