Mar 11, 2015
This crazy Myth Monster has been spreading false information about how to survey in contact centers and must be stopped.
Jan 07, 2014
Virtually unheard of until recently, quality assurance transformation has quickly become one of the hottest activities in contact centers. Quality assurance transformation has become a big topic of discussion in the press, blogs and social networks.
Jan 22, 2013
Post-call surveying in contact centers is growing rapidly, despite so many people that have opinions based on feelings instead of facts. Get this ebook and learn from the academic inventors and get best practices that work. Includes self-assessment.
Oct 25, 2012
Get an insider look into the factors that contribute to voice of the customer program failures. Millions are wasted each year by not being able to experience the full potential of leveraging customer insights. Get this free ebook and self assessment.
Nov 29, 2011
This complimentary webinar gives you insights into how the pending change with healthcare reform will increase operational costs for insurance providers at least 25%, unless they prepare now. Waiting will invite more government intervention.
Jan 31, 2011
With only one year under their belt, Customer Relationship Metrics’ (CRM) blog, backed by over 20 years of research excellence in the call center industry, was listed on the "Best Blog for Customer Service and Support Reading" by PhaseWare.
Jan 21, 2011
A series of Speech Analytics videos offering pitfalls to avoid and best practices is now available in one link. These videos help call centers focus on what is important and how implementation can be successful even with common barriers.
Jan 18, 2011
Have Speech Analytics Software, yet struggling with ROI? Make your investment SAFE with practices used for more than 20 years, see now.
Jan 14, 2011
You want Speech Analytics but not the headache of limited IT resources and skilled personnel. Need rapid returns and low risk? Now it's your turn. This quick video will help identify if Speech BI or Speech BI plus is right for you.
Jan 14, 2011
Do you want what the best are deploying? Speech Analytics Software coupled with Post-call survey, called Speech Analytics PLUS, is for leaders in call center excellence.