Productivity Press

Demystifying the application of Lean methods, Lean Office and Service Simplified: The Definitive How-To Guide goes beyond the basic tools to detail the key concepts of Lean as they apply to office and service environments.

Spend Analysis and Specification Development Using Failure Interpretation explains how to establish performance-based procurement specifications for the components, devices and items that contribute the most to operational downtime and repair costs.

Supported by business application case studies, Applied Concept Mapping: Capturing, Analyzing, and Organizing Knowledge offers an accessible introduction to the theory, methods, and application of Concept Mapping in business and government.

Respected and sought out expert on hospital safety, author Dev Raheja draws on his 25 years of experience as a risk management and quality assurance consultant to provide hospital stakeholders with a systematic way to learn the science of safe care.

Focusing on how to sustain change, the new edition of this bestselling reference, illustrates the experience of a multi-national company that successfully implemented Lean in its manufacturing and commercial operations.

While it is commonly believed that improved quality, access, and safety, and an improved bottom line are mutually exclusive, Seattle Children’s demonstrates that it quite possible to realize all these improvements concurrently.

Hospitals can learn from factories, they cannot be run like them. With more individualized work and little control over volume, even the Leanest hospital must recognize that healthcare systems are more uniquely dynamic than any work environment.

Packed with international case examples and clearly delineating principles as they apply to public sector organizations, Lean for the Public Sector demonstrates that Lean is neither rocket science nor a typical profit-driven improvement program.

Published on the eve of the 10th year VMPS has been in use, Transforming Health Care: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience chronicles Virginia Mason’s dramatic transformation.

Healthcare Payment Systems: Fee Schedule Payment System, the second volume in a series by expert consultant and workshop facilitator Duane Abbey is dedicated to fee schedule payment systems.