Mar 17, 2022
In a collaborative approach with Honda FCU's senior executives, Support EXP's strategy consultants identified Key Objectives for the CX Research Project on Honda FCU's Digital Channel Performance.
Jul 31, 2020
Support EXP credit union clients continue to rise to the challenge when it comes to being there for their members, according to the results of Forbes' annual survey of Best-in-State Banks and Credit Unions.
Apr 11, 2019
Self-Empowered Transformation™ is a dynamic self-directed learning solution that equips frontline employees to build their own success and gain greater ownership of their professional development, while contributing to the success of their team
Mar 26, 2019
The debut episode, "Why Training Fails," explores the reasons investments in front-line employee training so often fail to actually deliver the expected results.
Oct 12, 2018
It's no coincidence that Support EXP's clients are well-represented among the elite in member satisfaction and members' willingness to recommend them to others.
Oct 12, 2018
Over the last 20 years, we have become the customer experience (CX) management experts at leading and guiding transformations of banks and credit unions beyond the transactional level.
Oct 11, 2018
By including women-owned businesses among their suppliers, corporations and government agencies demonstrate their commitment to fostering diversity and the continued development of their supplier diversity programs.