It is often said that there are TWO GOLDEN RULES for serving customers –“customer is always right’ and “customer is king” in order to enhance the organization’s competitive value proposition and market performance.
Effective negotiation helps you to resolve situations where what you want, conflicts with what someone else wants. The aim of win-win negotiation is to find a solution that is acceptable to both parties, and leaves them feeling that they've won.
Take the world's most earthquake-prepared country, jolt it with one of the biggest quakes in history and add a devastating tsunami minutes later. If you were to face the similar situation, how prepared are you to manage the risk of disruption?