Sep 13, 2016
"Our research analysis demonstrates that even the letters in the abbreviation GRC are not created equal. The concepts may have been equivalent at one time, but today, risk is beginning to overshadow governance and compliance." -Hypatia Research Group
Oct 14, 2015
Analysis shows that 70% of global organizations now offer customers the option of interacting independently through various channels due to customer demand, preference and expectation of anywhere, anytime, and any channel of support.
Sep 29, 2015
Hypatia's GalaxyTM Research confirms that the ability to effectively map and engage with customers during multi-channel journeys is dependent on real-time analysis of numerous information sources.
Mar 25, 2015
Checklist for Evaluation of (CIA) Software Providers: Two distinct – and possibly conflicting – motivations overshadow the discussion on customer identification authentication (CIA).
Oct 08, 2014
According to Leslie Ament, SVP of research and principal analyst, “Customer data, after all, doesn’t just live in a CRM application; it lives throughout the enterprise.
Sep 10, 2014
Study Illustrates VOC Best Practices, Maturity Models and 2014 GalaxyTM Vendor Evaluations
Jul 22, 2014
GRC software providers evaluated by 16 discrete yet interdependent criteria
Apr 09, 2014
In 2014 GalaxyTM Software Vendor Evaluations: HRG Urges Companies to Move from Reactive to Proactive Risk Assessment in Selection Criteria
Oct 22, 2013
Customer-propelled Social Interactions Blur Lines Among Interaction Channels
Sep 17, 2013
Research Analysis Shows Enterprise Business Intelligence and Big Data Analytics are not mutually exclusive.