Aug 19, 2013
Industry analyst and market research firm Hypatia Research Group announces a webinar scheduled for Thursday August 22, 2013 entitled “Social Analytics & Intelligence: Getting to Actionable Insights” hosted by IBM.
Jun 11, 2013
Interoperability Among Cloud, SaaS and On-premise Important as Customer Information is Fluid
Jun 04, 2013
HRG’s Leslie Ament will present a keynote on results and best practices uncovered from its “Big Boom in Big Data Analytics” study
Apr 11, 2013
“Do it big, do it right and do it with style.” ― Fred Astaire
Mar 25, 2013
Return on Investment from Social Customer Service and Support Initiatives Higher Than Other Business Use Cases.
Feb 12, 2013
Return on Investment From Social Customer Service Tools Higher Than for All Other Customer Engagement Initiatives
Oct 31, 2012
How Top Performers Garner Insights for Greater Efficiency and Competitive Advantage.
Oct 17, 2012
"Ideally, social analytics and intelligence software tools should help organizations measure the effectiveness of social media on business results. Thus, software is a major part of an overall strategy, operational workflow and executable plan."
Aug 01, 2012
Social Analytics & Intelligence Solutions Are Much More than a “Social Media Monitoring” Tool
May 14, 2012
17.8% of Executives Cite Greater than 5% Return on Investment