Hypatia Research Group

Industry analyst and market research firm Hypatia Research Group announces a webinar scheduled for Thursday August 22, 2013 entitled “Social Analytics & Intelligence: Getting to Actionable Insights” hosted by IBM.

Interoperability Among Cloud, SaaS and On-premise Important as Customer Information is Fluid

HRG’s Leslie Ament will present a keynote on results and best practices uncovered from its “Big Boom in Big Data Analytics” study

“Do it big, do it right and do it with style.” ― Fred Astaire

Return on Investment from Social Customer Service and Support Initiatives Higher Than Other Business Use Cases.

Return on Investment From Social Customer Service Tools Higher Than for All Other Customer Engagement Initiatives

How Top Performers Garner Insights for Greater Efficiency and Competitive Advantage.

"Ideally, social analytics and intelligence software tools should help organizations measure the effectiveness of social media on business results. Thus, software is a major part of an overall strategy, operational workflow and executable plan."

Social Analytics & Intelligence Solutions Are Much More than a “Social Media Monitoring” Tool

17.8% of Executives Cite Greater than 5% Return on Investment