Business901

Eric makes the how and why of predictive analytics understandable and captivating.

Lean has been very successful in Services and Design through traditional practices. However, we must move away from these traditions and institute a wider scope of Design to Services

The Business901 guest was John Goodman, author of Strategic Customer Service and Vice Chairman of Customer Care Measurement and Consulting (CCMC).

Kaiser Fung, author of a new book, Numbersense a previous book, Numbers Rule Your World: The Hidden Influence of Probabilities and Statistics on Everything You Do and the popular blog, Junk Charts was a guest on the Business901 Podcast.

CAP-Do is a Lean process that supports the tenants of Service Dominant Logic and Jobs to be Done. It requires a fundamental understanding of the idea that there is not one single answer in this world for any problem.

Russ Unger’s new book Designing the Conversation: Techniques for Successful Facilitation was discussed in the recent Business901 Podcast

Author Steve Portigal discusses his new book Interviewing Users

MICHAEL SINGER DOBSON is a marketing executive, project management consultant and nationally-known speaker.

Robert B. Camp was a guest on the Business901 podcast, A Story of Sustaining Lean. Throughout his career, he has performed roles that have drawn heavily on his increasing body of Lean knowledge and experience.

Irene Etzkorn, the guest on the Business901 podcast, What it takes to Simplify, is a worldwide authority on simplicity. As executive director of Simplification, she built the Simplification practice of Siegel+Gale.