Execs In The Know

Nearly 57% of surveyed customers reported moving some or all of their business as a result of a poor customer care experience.

Findings Show That Only About One-Third of Respondents Felt Their Company Offered Support in All The Channels Their Customers Want to Use — A Slight Increase Over 2016 Results.

Findings Show That After Two Consecutive Years of Solid Improvements, Consumer Opinion Toward Customer Care's Ability to Meet Needs and Expectations has Flattened

Industry Thought Leaders From Microsoft, Square, and Lyft to Keynote Execs In The Know - Customer Response Summit Chicago

Leaders from seven trusted organizations that provide a product or service to customer care organizations form new CX Partner Advisory Board for 2017.

Execs In The Know, a global network of customer experience professionals, is pleased to announce the recent hire of Errol Greene, who joins the EITK team as Vice President.

Leaders Learning From Leaders at Insights-Driven, One-Day Event Focused on Customer Success

Execs In The Know, advocates for the Customer Experience Executive, have announced two new additions to their 2017 Corporate Advisory Board.

Execs In The Know, a global network of customer experience professionals, together with COPC Inc., announce the results from their first travel industry survey, CXMB Industry Insights: Travel & Hospitality.

Leaders Learning From Leaders in Exclusive, One-Day Event Focused on Customer Journey Insights