Execs In The Know

Chad McDaniel, President of Execs In The Know, and Andrew Swartz, Director of Design Research at Sutherland Labs, will be hosting the webinar Customer Journey Maps: A Tool When You Want Real Change.

Chad McDaniel, President of Execs In The Know, and Leslie Joseph, Senior Director, Product Marketing at [24]7, will be hosting the webinar "How Data and Analytics can Turbocharge Your Chat Program." The action packed training session will take place on...

Chad McDaniel, President of Execs In The Know, and Dan Gordon, SVP Strategy and Development at West Interactive Services will be hosting the webinar "The Mobile Shift: How to Proactively Deliver a Better Customer Experience," on Tuesday, May 17th, 2016...

Chad McDaniel, President of Execs In The Know, and Leslie Joseph, Senior Director, Product Marketing at [24]7, will be hosting the webinar "The Future of Enterprise Chat," Wednesday, April 20th, 2016 from 1:00-2:00 P.M. ET.

Leaders Learning From Leaders in Exclusive One Day Events Focused on CX Data

The 13th Execs In The Know - Customer Response Summit will take place February 23-25, 2016, at the JW Marriott Desert Ridge Resort and Spa, in Phoenix, AZ.

Insights from Over 70 Brands, Including AT&T, Sony, Ford Motor Company and TXU Energy, Show An Ongoing Disconnect Between Consumers and Companies In Meeting Customer Care Expectations

Findings Show That While Alternative Channels are Growing in Usage, Customers Still Rely on the Call Center for Issue Resolution.

Survey Reveals Majority of Consumers Utilize a Multi-Channel Approach, but Still Embrace Traditional Contact Channels for Issue Resolution

WINNIPEG, MANITOBA. – Execs In The Know, advocates for the Customer Service Professional, have announced two new additions to their 2015 Advisory Board.