May 17, 2011
Survey Of 200+ Large Companies Highlights Customer Experience Efforts And Ambitions
Apr 11, 2011
Study Identifies 20 Leading Practices For Collecting And Responding To Customer Feedback That Will Require New Technology And Make Current Market Research Practices Obsolete
Mar 02, 2011
Study Of 6,000 US Consumers Reveals What People Do After They Have Very Good And Very Bad Experience With Companies. Analysis Looks At Differences By Age, Income, Education, And Ethnicity. Report Also Looks At The Customer Bases Of 143 Companies
Feb 22, 2011
Target Received The Highest Score, While Walgreens and Citibank Receive The Lowest, In Temkin Group’s Evaluation Of The Experience Of Finding A Nearby Store Or Branch Over The Phone
Jan 26, 2011
Outback Steakhouse And Radio Shack Top Website Evaluations, While Safeway And Chili’s Come Out On The Bottom
Jan 18, 2011
Survey Of 170 Large Companies Highlights Customer Experience Success In 2010 And Strong Ambitions For 2011
Dec 13, 2010
New Temkin Group Research Analyzes The Website Experiences Of 10 Large Banks And Retailers Using Its SLICE-B Methodology
Oct 20, 2010
New Temkin Group Research Analyzes Data From 119 Large Organizations With Voice Of The Customer Programs
Oct 04, 2010
Temkin Group Unveiled Its Voice Of The Customer Assessment Tool With Data From 199 Companies That Completed The Assessment
Sep 15, 2010
A New Breed Of Applications Called Customer Insight And Action (CIA) Platforms Help Automate Leading-Edge Voice Of The Customer Programs