Sep 07, 2010
New Temkin Group Research Report Compares Customer Experience Leaders With Customer Experience Laggards Using Survey Responses From More Than 140 Large North American Companies
Aug 23, 2010
Companies Are Engaging Complaints In Social Media More Aggressively Than They Deal With Complaints That Come Directly From Customers
Jul 19, 2010
Workshop in Boston on September 20th called “Creating A Customer-Centric Organization” will help executives transform their organizations.
Jun 28, 2010
Temkin Group Identifies “Engagement Phase” As Missing Step In Building Customer Relationships Right After A Sale Is Made
Jun 21, 2010
Temkin Group Publishes New Report, "The Current State Of Customer Experience," With Results From Survey Of 140 Large North American Companies
Jun 15, 2010
Temkin Group Releases Its Customer Experience Competency Model
May 24, 2010
Temkin Group Survey Of 400+ Companies Highlights Current State Of Customer Experience
Apr 28, 2010
Temkin Forms Consultancy To Help Organizations Transform Their Customer Experience