BenchmarkPortal

MetLife’s Customer Service & Sales Group Recognized by National Industry Benchmarking Survey

This week’s episode topic: Reducing Abandon Rate: Where to start, what to do. For this episode of CallTalk, Bruce Belfiore will be interviewing Mike Mastro regarding the important abandon rate metric.

Blue Ocean Contact Centers has been certified as a Center of Excellence by the Center for Customer Driven Quality at Purdue University and BenchmarkPortal.

Recently earned the prestigious Center of Excellence Certification from BenchmarkPortal and the Center for Customer-Driven Quality at Purdue University

BenchmarkPortal Launches www.calltalk.tv on July 22nd at 10am/ 1pm Est. This will be the first ever On Line Radio Show for the Call Center Industry. It will be held by Call Center Industry leaders and discuss current issues

BenchmarkPortal is the source for Customer Relationship Management (CRM) best practices information for call centers. We are continually growing our database, already the world's largest, for call center metrics.

(RESTON, Va. – June 4, 2009) – MAXIMUS (NYSE:MMS), announced today that its Georgia Families project call center is recognized as a “Certified Center of Excellence” by Purdue University’s Center for Customer-Driven Quality (CCDQ).

AMSTERDAM, NETHERLANDS – Announced it has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University.

KOREA – Telsk announced it has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University.

ARCHBOLD, OH– Sauder Woodworking announced it has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University.