BenchmarkPortal

Independent study gives contact centers best practices for gradual migration to all-in-one communications software suites, which research shows can average less than half the cost of multipoint solutions

BenchmarkPortal is the source for Customer Relationship Management (CRM) best practices information for call centers. We are continually growing our database; already the world's largest, for call center metrics.

Our experienced certified instructors make the difference. For managers looking to enhance their skills and insights on a wide range of subjects, there is no better program. Courses are designed to let you customize the learning experience

Many call centers aggressively invest in state-of-the-art technology. That's expected in today's fast-paced, high-tech world. But the companies with world-class call centers invest equally in the skill development of their most important asset

Canon receives prestigious Center of Excellence Award from BenchmarkPortal and the Center for Customer Driven Quality