Magellan Solutions Outsourcing Inc.

Magellan Solutions Outsourcing Inc., one of the Philippines' fastest-growing call centers, expands its operations with the opening of a new delivery center.

Consumers only make the final purchase when they visit the store or talk to a call center agent, research finds.

Want a highly effective loyalty-inducing customer service? Start equipping your agents with the right skills.

Having a call center to handle your telephone answering service or order taking makes our lives easier. Customer care is its main line of business and customer experience the ultimate goal.

The Philippine Business Process Outsourcing (BPO) industry is expecting a very strong performance ahead, with 26% growth this year.

Let your business give the most excellent offer without getting crushed morally with impossible customer demands. Be excellent at what you do and remain faithful to your core values.

Customer service levels out the playing field but for small businesses to stand out among the competition, they have to add a little extra.

Whether it is in-house or outsourced to a call center, the main job of customer service is to raise the ante of customer experience

Happy customers remember companies that deliver quality experiences. As a reward, they will continue doing business with them for years.

Customers are more likely to find satisfaction through telephone help and face to face, based on new industry study.