Magellan Solutions Outsourcing Inc.

Offshore call centers, particularly from Asia, are placing more importance on satisfaction and retention of their clients, according to an independent survey.

Philippines-based call center continues to expand its business, opening a third center anytime soon in 2010.

Live order taking is not a mere phone call routine. It is a service lending personal touch that impacts business growth.

Businesses are discovering the importance of using outsourced telephone answering services as part of their strategy in these challenging times.

Magellan Solutions Outsourcing Inc. offers practical guidelines on delivering an outstanding customer service to small and medium businesses.

First collaborative study reveals the resiliency of the Philippine contact center industry amid the global economic downturn and its future growth.

Latest industry report reveals Asia as one of the world’s major front-liners in customer satisfaction, on top of cost efficiency and talent accessibility.

The Philippines bested four countries in this year's highly anticipated outsourcing industry awards held in the UK.

CEO of a growing Philippines-based call center emphasizes the benefits of offshore outsourcing, and the impact it gives to small-to-medium businesses.

Philippines-based call center has both the expertise and infrastructure to support large-scale operations yet focuses on serving the growing SME market.