Coracall

  The demand for business process outsourcing may be growing in private sectors of the UK, but not so the case for public services.

Coracall, a global competitor in call centre and outsourcing services, have new competition in South Africa.

Despite trends leading to F&A BPO and IT BPO services, social media could emerge as the next wave for the outsourcing industry, according to a Financial Times report.

Despite concerns over BPO companies pulling out of the Philippines earlier this year, the industry looks to have gained strength and momentum, and recently won favour of several Australian, New Zealand and other foreign firms.

In response to US-based internet company Yahoo! ending a telecommuting option for employees, Catalyst recently surveyed 726 high potential employees—MBA graduates around the world working full-time in both for-profit and non-profit firms across...

Despite concerns over BPO companies pulling out of the Philippines earlier this year, the industry looks to have gained strength and momentum, and recently won favor of several Australian, New Zealand and other foreign firms.

The healthcare industry is emerging as a major opportunity for business process outsourcing (BPO) companies, such as Coracall, a full service Contact Centre global operation with facilities across the United Kingdom and South Africa.

Working as an agent in a call centre is a tough job. It requires a tremendous amount of energy, patience and tenacity to make take or make calls on behalf of a client.

Attitudes towards business process outsourcing firms change over time, and former CIO at GM, Jim Noble, explains how he would approach BPO’s now.

With 2013 halfway through, BPO trends are beginning to emerge.