Dec 20, 2012
What is fuelling the continued growth and expansion of outsourcing globally?
Dec 18, 2012
A recent study of customer experience reveals that marketing and customer service investment decisions remain siloed, at the expense of the customer experience.
Dec 14, 2012
Who better to ask for insights about customer service than your own customers?
Dec 13, 2012
Customer service is a mission critical, strategic imperative, which drives customer delight according to Mr Ian Kinsey, Managing Director of Coracall South Africa.
Dec 12, 2012
The outlook for the BPO industry for fiscal 2013 remains positive according to a senior executive of Coracall, the UK headquartered Business Process Outsourcing Company.
Dec 11, 2012
Almost 3 million travellers are reported to have passed through South African ports of entry in August.
Dec 10, 2012
In an effort to address a ballooning budget deficit and stave off an economic bailout Spanish companies are eyeing opportunities in South Africa.
Dec 07, 2012
Coracall, a leading Call Centre and Business Process Outsourcing Company with operations in the UK, South Africa and the Philippines today announced the launch of a new corporate website – www.coracall.com .
Dec 06, 2012
Whilst the Eurozone crisis is deeply concerning and has implications for the global economy there are tangible opportunities for European businesses to leverage cost containment measures.
Dec 04, 2012
Whilst South Africa is now among the top 10 importers of Scotch Whisky in the world, other sectors of the economy continue to grow at an even faster pace, albeit somewhat less flamboyantly.